Online Diploma in Hospitality and Tourism Management, Level 5.

A UK diploma in hospitality and tourism management, studied completely online around your rota. No exams, no deadlines. €220 a month, and Malta refunds up to 70% of it when you finish.

Check if I qualify

5.0 on GoogleMost finish in 10 to 15 monthsRecognised in Malta and the EU

Online Business SchoolDelivered byOnline Business School, UK
Your qualificationDiploma in Hospitality and Tourism ManagementMQF Level 5 · UK awarded

Awarded by OTHM · Regulated by Ofqual · Recognised by MQRIC

Our students love studying this diploma online.

5.0out of 5 on Google
Abraham Roland
1 review

“Elephant & Cross is the best and easiest way to obtain Level 4 and Level 5 without having to quit your job. … You can study at your own pace with no assignments deadlines. … I enjoyed studying here and I thank the administrator for the establishment of ‘Elephant and Cross’.”

Jean Farrugia
13 reviews

“Incredible service from Elephant & Cross, they have been assisting me wherever needed and giving me instant support when requested. … I highly recommend them if you want flexibility in your studies!

Ishmael Micallef
2 reviews

“Highly recommend, very helpful and appreciate the opportunity to study at my own pace. … Thank Andrew for his support and patience.”

€220 a month. Then most of it back.

€220 a month, interest free, for eighteen months. Finish, and Malta’s Get Qualified Scheme refunds up to 70% of it.

You pay€220a month18 interest-free payments · €3,960 in total
  • Both diplomas, tutoring, materials and certification
  • No sign-up fee, no interest, nothing hidden
  • Stop future payments whenever you need to
You get backup to70%Up to 70% back from the Malta Enterprise Get Qualified Scheme following graduation
  • Malta’s Get Qualified Scheme, Malta Enterprise
  • Claimed once you hold your certificate
  • We support you with the application

A minute on how the refund works.

What the Get Qualified Scheme is, who qualifies, and what you send when you finish.

Check if I qualify Get Qualified Scheme subject to Malta Enterprise Terms and Conditions

Study anytime. Completely online.

Built so you can keep your job while you do it.

How studying works
Business Environment for Tourism and HospitalityModule 02 · Lesson 3 of 6Tue 22:40
  • Lecture, part 1Recorded · 21 minWatched
  • Lecture, part 2Recorded · 21 min23:10 left
  • Slides and notesPDF · 38 pagesDownload
  • Assignment brief2,500 words · no deadlineOpen

Everything is here from day one. Stop at 22:40 on a Tuesday, pick it up at 6am on Saturday.

Assignment 4Sustainability in Tourism and Hospitality · 2,500 wordsPass

Marked, with feedback

Strong analysis. Your recommendations follow from the evidence, which is the part most people miss. Two references need correcting, see comments.

Any questions on the feedback, book a session and we will go through it.

Your tutorOnline

I’m stuck on the events budget task and it’s late. 21:47

No problem. Tomorrow evening? 21:52

Tue18:00Booked1-to-1 with your tutor30 minutes · video call
Your portalDiploma in Hospitality and Tourism ManagementIn progress
  1. 01 Academic Writing and Research SkillsPassed
  2. 02 Business Environment for Tourism and HospitalityPassed
  3. 03 Services Marketing in Tourism and HospitalityStarted
  4. 04 Sustainability in Tourism and HospitalityWaiting for you
  5. Modules 05 to 12Waiting for you

No dates. Nothing is late. Pick it up when you can.

Luca Cachia, co-founder of Elephant & Cross

“When I look at the data, most of our students are studying at 6pm and on Sunday mornings. I don’t see that as a problem to fix, it’s the whole point. This course was built for working professionals, parents, busy people.”

Luca CachiaCo-founder, Elephant & Cross

Twelve modules. Twelve assignments. No exams.

How a hospitality business runs: the market, services marketing, sustainability, events, operations, accounts, people, customers. Each module ends in one written assignment, marked by a tutor with feedback.

120 credits · EQF Level 5 · OTHM

Level 4Modules 1 to 66 modules

  1. 01Academic Writing and Research Skills

    Academic writing, referencing and research, with critical thinking applied to hospitality.

  2. 02Business Environment for Tourism and Hospitality

    External forces on tourism businesses, and how they adapt to economic and political change.

  3. 03Services Marketing in Tourism and Hospitality

    Marketing services to meet customer expectations; the principles used across the industry.

  4. 04Sustainability in Tourism and Hospitality

    Why sustainable practice matters, and how businesses cut environmental and social impact.

  5. 05Events Management

    Planning, organising and delivering events: budget, logistics, stakeholders.

  6. 06The Development of the Tourism and Hospitality Industry

    How the industry evolved; global trends and their impact.

Level 5Modules 7 to 126 modules

  1. 07Digital Marketing Management for Tourism and Hospitality

    Promoting services through digital channels: SEO, social media, online engagement.

  2. 08Operations Management

    Managing service delivery and daily operations: quality, logistics, resource planning.

  3. 09Management Accounting

    Financial data to monitor performance and manage costs.

  4. 10Management of Human Resources

    Recruitment, training and staff support; legal and ethical responsibilities.

  5. 11Customer Relationship Management

    Building long-term customer relationships; improving satisfaction and loyalty.

  6. 12Contemporary Issues in Tourism and Hospitality

    Current trends and challenges: globalisation, technology, sustainability.

Then, if you want it: the degree.

Arden UniversityAwarded by Arden University

Your 120 credits take you straight into the final year of the BA (Hons) Tourism. One more year, online, and from there a postgraduate diploma and an MBA.

About the BA top-up
  1. Later, if you want itMBAPostgraduate diploma first, then the MBA top-up. Online, around work.
  2. Next, if you want itBA (Hons) TourismFinal year only. One year, online, at Arden University.
  3. You are hereDiploma in Hospitality and Tourism ManagementLevel 4 and Level 5, this course. Gets you straight into the final year above.
Andrew Critien, co-founder of Elephant & Cross

“The diploma gives people so much confidence. Over half of our students come back for the degree, and I am so proud of that. Nobody plans it on day one. You finish, you realise it was doable, and you want the next one.”

Andrew CritienCo-founder, Elephant & Cross
Where you live

The jobs this diploma opens.

A Level 5 in hospitality is the qualification these roles ask for. Titles from the Excel Recruitment hotel and catering guide.

  • Reception SupervisorFront office · Full time · Malta
    RequiresLevel 5 diploma in hospitality You’ll have this
  • Duty ManagerHotel operations · Full time · Malta
    RequiresLevel 5 diploma in hospitality You’ll have this
  • Restaurant SupervisorFood and beverage · Full time · Malta
    RequiresLevel 5 diploma in hospitality You’ll have this
  • Meetings & Events CoordinatorEvents · Full time · Malta
    RequiresLevel 5 diploma in hospitality You’ll have this
  • Night ManagerHotel operations · Full time · Malta
    RequiresLevel 5 diploma in hospitality You’ll have this
  • Front Office Team LeaderFront office · Full time · Malta
    RequiresLevel 5 diploma in hospitality You’ll have this

Already in the field? The usual next step is Front Office Manager, then Food and Beverage Manager.

Check if I qualify

“The online platform was accessible 24/7, allowing me to effectively balance my studies with my work commitments. … I feel more confident and prepared to progress in my career.”

Amy Bonnici · 1 review

In Malta, people with a tertiary qualification earn 43% more on average and are 2.8 times as likely to hold a managerial role. Two in three of Malta’s managers hold one.

In Ireland, people with a tertiary qualification earn 63% more on average and are 1.5 times as likely to hold a managerial role.

Eurostat: Structure of Earnings Survey 2022 (pay) and Labour Force Survey 2024 (management roles). Tertiary means ISCED 5 to 8; this qualification sits at ISCED 5. These are population averages rather than a promise about any individual.

Yes, it is a real qualification.

Before you pay anything, you get a recognition statement from MQRIC, Malta’s recognition centre. It says what the diploma is worth here.

The diploma is awarded by OTHM, a UK awarding organisation, and regulated by Ofqual, the UK government’s qualifications regulator. Both diplomas are on its public register. Level 5 on Malta’s framework, the EU framework and the UK framework. Level 6 in Ireland. An employer anywhere in the EU reads it the same way.

Check if I qualify

Every course at this level: Diplomas in Malta · Diplomas in Ireland

Malta Qualifications Recognition Information CentreRecognition statement
Recognised
Qualification
Diploma in Hospitality and Tourism Management
Awarding body
OTHM, United Kingdom
Regulated by
Ofqual
Level
MQF Level 5 · EQF Level 5
Credits
120 credits

Issued to you before you start. Illustration; the wording on the real statement is MQRIC’s.

Still not sure?

The four questions we get asked most, in two minutes each.

Pick a question

“I haven’t studied in fifteen years. Do I even qualify?”

Yes, in most cases. The formal entry is a Level 4 qualification or equivalent. If you do not have one, years of work in a hotel or restaurant count instead.

“I work full time. Where would the hours come from?”

Wherever you have them. Nothing is timetabled and nothing is due, so it works around a changing rota and split shifts. Most people finish in 10 to 15 months around a full-time job, and you can pause for up to 90 days.

“I was never any good at exams.”

There are none. Twelve written assignments about running a hospitality business. Each comes back with feedback, and you resubmit until you pass.

“I can’t afford it right now.”

€220 a month, and most of it comes back. Eighteen interest-free payments, no deposit. Finish, and Malta’s Get Qualified Scheme refunds up to 70% as a tax credit. We support you with the application.

See the numbers
“The online course is flexible, practical, and designed for busy mom’s or someone who work full-time … I have gained valuable skills and confidence while managing family life and working a full time job.”
Saliha El Moutarif 1 review · 1 photo

Do you qualify?

The formal entry is a Level 4 qualification or equivalent. Age 16 or over, good written English and a computer with internet. Pick what describes you.

What you hold
You meet the entry

You meet the formal entry requirement.

Send your details and we confirm it, tell you the next start date and what to send.

Check if I qualify
Ask us

Hotel and restaurant experience is considered case by case.

An exemption can be granted for strong professional experience. We tell you where you stand before you pay anything.

Check if I qualify
Start one step earlier

Start with a foundation diploma.

Level 4, six modules, no exams, €220 a month for twelve months. Any Level 4 is the entry to this diploma; the Business Management foundation is the usual route.

Learn about the foundation diploma

Who you are dealing with.

Online Business School delivers the course. Elephant & Cross enrols you and supports you from Malta.

Tuition centre

Online Business School

A UK online school delivering OTHM diplomas, Level 3 to Level 7, to students in more than 100 countries. Every module is taught through its online portal: recorded lectures, notes, and a tutor for the assignments. It offers Ofqual regulated qualifications.

Your support in Malta

Elephant & Cross

Online UK qualifications for working adults in Malta, based in Sliema since 2021. Founded by Andrew Critien and Luca Cachia. About 95% of our students work full time. We tell you if you qualify before you pay, handle the enrolment and the paperwork, and support you with the Get Qualified application when you finish.

5.0 on Google148 Tower Road, Sliema

“The team are super helpful and very supportive. … They truly care about your success.
Laura DC 1 review

Still wondering?

Anything else, ask us. We reply within one working day.

What do I need to get in?

You must be 16 or over, with a Level 4 qualification such as A-levels or an MCAST diploma, or equivalent. If you do not have one but have solid hospitality experience, an exemption is usually granted. Good written English and a computer with internet.

Is the diploma recognised in Malta?

Yes. Both diplomas are awarded by OTHM, a UK awarding body regulated by Ofqual, and are recognised by MQRIC at MQF Level 5. That level sits on the European Qualifications Framework, so it is recognised across the EU.

Are there exams?

No. You are assessed through twelve written assignments, one per module, marked by a tutor with feedback. You can resubmit until you pass.

How long does it take?

Most students finish in 10 to 15 months around a full-time job. There are no deadlines, and you can pause for up to 90 days.

How does the 70% refund work?

Malta’s Get Qualified Scheme refunds up to 70% of your fees as a tax credit once you finish. All Malta residents are eligible. We support you with the application.

What happens if I stop paying?

You can stop future instalments whenever you need to, and nothing more is charged. Payments already made are not refunded.

Can I get a degree after this?

Yes. Your 120 credits take you straight into the final year of the BA (Hons) Tourism at Arden University, online, in one year.

When can I start?

Intakes run throughout the year. Send your details and we tell you the next start date.

Check if you qualify.

Fifteen minutes. A straight yes or no. Nothing to pay before the call.

5.0 on Google15-minute callNo obligation

“Highly recommended for anyone wishing to get a degree or diploma with an accredited University while studying at their own pace and having tutor support when requested. … The team at E&C are very helpful, professional and supportive.”
Diana2 reviews · 5.0 on Google

No obligation. Nothing to pay before the call.